Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a casual IT Service Delivery Technician for 3 months with a possibility of becoming permanent at our Newington NSW office to provide high levels of customer satisfaction through service teams, remotely and on-site, throughout Asia & ANZ.Primary responsibilities include:The technicians will assist in the delivery of service by providing dispatch, logistics, workshop and helpdesk, in-house & on-site.Detailed documentation for tracking of Service Tickets & Time management.Deploy yourself and technician in other locations to perform timely resolution of support requests within specified SLA’s.Experience in hardware, software and network connectivity basic troubleshooting at the desktop & user level.Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervision.Assisting with Spare Parts Management & Logistics processWorking and communicating effectively under pressureAvailable for overtime / after-hours work occasionally.Key selection criteria:Industry accreditation and minimum of 2 years recent experience with IT related support.Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices, etc.Knowledge and experience in break/fix & Spare Part replacement.Previous exposure in remotely coordinating technical outcomes to the clientGood understanding of Logistics & Inventory Management techniquesStrong personal time management skills and priority setting skillsExcellent communication & English skills (Fluent written & verbal a prerequisite)Excellent customer liaison abilitySelf-motivation, proactive attitude and willingness to learnProfessional presentationAbility to work unsupervised with strong problem solving skills.Australian Permanent Resident minimumDriver’s License & Own car is essential ? mileage expenses paid by Computergate with a mobile phone allowance.If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.Salary Negotiable based on experience.  50000 AUD Newington 2127

Casual Service Delivery Technician

Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a casual IT Service Delivery Technician for 3 months with a possibility of becoming permanent at our Newington NSW office to provide high levels of customer satisfaction through service teams, remotely and on-site, throughout Asia & ANZ.

Primary responsibilities include:

  • The technicians will assist in the delivery of service by providing dispatch, logistics, workshop and helpdesk, in-house & on-site.
  • Detailed documentation for tracking of Service Tickets & Time management.
  • Deploy yourself and technician in other locations to perform timely resolution of support requests within specified SLA’s.
  • Experience in hardware, software and network connectivity basic troubleshooting at the desktop & user level.
  • Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervision.
  • Assisting with Spare Parts Management & Logistics process
  • Working and communicating effectively under pressure

Available for overtime / after-hours work occasionally.

Key selection criteria:

  • Industry accreditation and minimum of 2 years recent experience with IT related support.
  • Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices, etc.
  • Knowledge and experience in break/fix & Spare Part replacement.
  • Previous exposure in remotely coordinating technical outcomes to the client
  • Good understanding of Logistics & Inventory Management techniques
  • Strong personal time management skills and priority setting skills
  • Excellent communication & English skills (Fluent written & verbal a prerequisite)
  • Excellent customer liaison ability
  • Self-motivation, proactive attitude and willingness to learn
  • Professional presentation
  • Ability to work unsupervised with strong problem solving skills.
  • Australian Permanent Resident minimum
  • Driver’s License & Own car is essential ? mileage expenses paid by Computergate with a mobile phone allowance.

If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.

Salary Negotiable based on experience.