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 1 Desktop Support EngineerWe are currently seeking for a casual Level 1 Desktop Support Engineer to provide high levels of customer satisfaction through service teams, remotely and on-site including responsibilities below:Location - Hong KongPrimary responsibilities include:The Desktop Support Technician will assist in the delivery of service by providing dispatch, logistics, workshop and technical support, in-house & on-site.Knowledge of tracking of Service Tickets & Time managementDeploy technicians or Agents to perform timely resolution of support requests.Extensive experience in hardware, software, basic troubleshooting, and network connectivity at the desktop & user levelOverall professional attitude with good written and oral communication skills and ability to quickly but accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervisionAssisting with Spare Parts Management & Logistics processWorking and communicating effectively under pressureKey selection criteriaIndustry accreditation or minimum of 2 years’ experience with IT related support.Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices, etc.Knowledge and experience in break/fix & Spare Part replacement would also be advantageous.Previous exposure in remotely coordinating technical outcomes to the clientGood understanding of Logistics Management techniquesStrong personal time management skills and priority setting skillsExcellent communication with local and English speaking skills (Fluent written & verbal a prerequisite)Excellent customer liaison abilitySelf-motivation, proactive attitude and willingness to learnProfessional presentationAbility to work unsupervised with strong problem-solving skills.Permanent Resident minimumYou must have strong technical know-how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.   0 AUD Hong Kong

Casual L1 Tech - Hong Kong

 

1 Desktop Support Engineer

We are currently seeking for a casual Level 1 Desktop Support Engineer to provide high levels of customer satisfaction through service teams, remotely and on-site including responsibilities below:

Location - Hong Kong

Primary responsibilities include:

  • The Desktop Support Technician will assist in the delivery of service by providing dispatch, logistics, workshop and technical support, in-house & on-site.
  • Knowledge of tracking of Service Tickets & Time management
  • Deploy technicians or Agents to perform timely resolution of support requests.
  • Extensive experience in hardware, software, basic troubleshooting, and network connectivity at the desktop & user level
  • Overall professional attitude with good written and oral communication skills and ability to quickly but accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervision
  • Assisting with Spare Parts Management & Logistics process
  • Working and communicating effectively under pressure

Key selection criteria

  • Industry accreditation or minimum of 2 years’ experience with IT related support.
  • Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices, etc.
  • Knowledge and experience in break/fix & Spare Part replacement would also be advantageous.
  • Previous exposure in remotely coordinating technical outcomes to the client
  • Good understanding of Logistics Management techniques
  • Strong personal time management skills and priority setting skills
  • Excellent communication with local and English speaking skills (Fluent written & verbal a prerequisite)
  • Excellent customer liaison ability
  • Self-motivation, proactive attitude and willingness to learn
  • Professional presentation
  • Ability to work unsupervised with strong problem-solving skills.
  • Permanent Resident minimum

You must have strong technical know-how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.