Contex & Colortrac services and offering

Support Services

We are specialists in Contex scanner repair and maintenance, and provide on-site repair and servicing in Australia,Singapore and Malaysia.  We have a choice of service levels from one-off repair to annual maintenance contracts.  All our engineers and technicians are Contex trained.

Our service and repair work is carried out using genuine Contex parts and carry the full manufacturer’s warranty.

All scanner repair work is carried out to the highest service level and includes as standard a full service of your machines.  We carry a full set of consumables and major parts with the intention of getting your scanner in full working order on our initial visit.  We can, if required, update your systems to the latest (appropriate) software and firmware.

Australia-1300 137 585/ Asia– 800 852 3860 / New Zealand 0800-886-077

Standard warranty

2-year warranty and fast, easy parts replacement

With Contex, vital scanner parts replacement is quick, easy and hassle-free. Your Contex system monitors vital parts such as lamp and dust filters and lets you know when it’s time to consider a replacement.

The advantage?

You save time and money on technical service – and keep your business running without costly delays. And with a 2-year warranty on most parts, you can rest assured that your Contex won’t let you down. Please contact your local sales representative for additional information on pricing and options.

The warranty period is two (2) years from the date of invoice to the final customer.

Contex warrants that the scanners are delivered in the latest revision, free of defect arising from design, material or workmanship.

Contex’ support obligation is limited to the repair or replacement of any faulty parts. The obligation only entails faulty items which are not results of:

  • Faults or negligence of the user
  • Improper or unauthorized use of the scanner
  • Attempts to repair the equipment by the user or other unauthorized persons
  • Causes external to the equipment or part thereof such as, but not limited to, power failure, catastrophes or unusual environmental conditions.

Consumables, such as parts affected by normal wear and tear (lamps, glass, white background plates, filters) are not covered by the 2-year warranty plan.

Contex product11

 Installation Services

If required, Computergate can install your scanner at your location by a local technician.

We have a fixed fee service that will unpack, test and connect the scanner on your nominated device or network and ensure your users have access to the scanner.

This can be ordered at the time of purchasing your scanner through your local reseller.

5-year spare parts support

In addition, Contex will guarantee spare parts support for a period of five (5) years from the date of discontinuation of the products, whenever this occurs, providing you the peace of mind that we will stand behind our products for many years after your purchase.

Extended Warranty Service Levels

LEVEL 1
(BRONZE)
Initial 2 Years
LEVEL 2
(SILVER)
Initial 2 Years
LEVEL 3
(GOLD)
3(2+1) Years
LEVEL 4
(PLATINUM)
5(2+3) Years
End User Only
Service Levels Email or phone support Email or phone support Email or phone support Email or phone support 1 year Out of Warranty on-site labour Only
2 year Warranty parts Only 2 year Extended warranty parts & on-site Labour 3 year Extended Warranty parts and on-site labour 5 year Extended Warranty parts & on-site Labour Parts Charged separately
Excludes Consumables Up to 5 Business Days On-site Response Up to 5 Business Days On-site Response Up to 5 Business Days On-site Response Up to 5 Business Days On-site Response
 Order Consumables Excludes Consumables Excludes Consumables Excludes Consumables Order Consumables

Contact Computergate Today to Learn More