iTLC offers a full range of Multi-Vendor & Managed Services to provide a single point of contact for all ICT to our growing customer base in Australia and Asia Pacific. We are seeking skilled Level 1 IT Helpdesk and Support Technicians to join an already successful and rapidly growing support team in Perth, Western Australia. As a passionate applicant, you will be exposed to a range of technologies throughout our large customer base in Australia and various other regions across Asia.THE ROLEThis Role involves the following primary responsibilities but not limited to:Provide hardware, software, network and/or technical assistance, remotely or onsite, both proactively and in response from customer requests.Assist the MSP team across Australia to resolve customer-based issues, perform regular and thorough checks on customer’s infrastructure as part of the scheduled routines, attend onsite requirements and resolve issues remotely.Communicate regular update on technical issues and assists until a satisfactory resolution is achieved. Able to work with industry recognized computer systems, networks and communication protocols.Ensure all requests are logged and updated with all relevant information and history.Assist in day to day management of Microsoft 365.ABOUT YOUA minimum of one to two years’ full-time experience working in the day-to-day operations of I.T Support, including outsourced or internal to a company. Flexible to work after hours & on call if required.Enjoy a flexible environment where every day may have a different set of tasks (time management is critical). Strong presentations skills both via phone and onsite communication with internal and external parties.Strong written presentation including pen/paper and computer text.Demonstrate the ability to configure/support Microsoft environments.Demonstrate the ability to Configure, Monitor & Restore specific AV & Back-Up.Strong personal time management skills and priority setting skillsSelf-motivation, proactive attitude and willingness to learnProfessional presentation and ability to work unsupervised with strong problem solving skills.Onsite customer visits will be required so a current Full Driver’s License is imperative. Reliable Car required (scooters not accepted).Must have a sense of humour and work well within a team dynamic.Australian Permanent Resident as a minimum requirementInterested? This role is for an immediate start. If you think that you have what it takes to join our fantastic team and enhance our culture, please apply through SEEK with your resume and cover letter to be considered. Interviews will commence immediately.  50000 AUD Perth 6000

Level 1 IT Helpdesk and Support Technician

iTLC offers a full range of Multi-Vendor & Managed Services to provide a single point of contact for all ICT to our growing customer base in Australia and Asia Pacific.

We are seeking skilled Level 1 IT Helpdesk and Support Technicians to join an already successful and rapidly growing support team in Perth, Western Australia. As a passionate applicant, you will be exposed to a range of technologies throughout our large customer base in Australia and various other regions across Asia.

THE ROLE

This Role involves the following primary responsibilities but not limited to:

  • Provide hardware, software, network and/or technical assistance, remotely or onsite, both proactively and in response from customer requests.
  • Assist the MSP team across Australia to resolve customer-based issues, perform regular and thorough checks on customer’s infrastructure as part of the scheduled routines, attend onsite requirements and resolve issues remotely.
  • Communicate regular update on technical issues and assists until a satisfactory resolution is achieved. 
  • Able to work with industry recognized computer systems, networks and communication protocols.
  • Ensure all requests are logged and updated with all relevant information and history.
  • Assist in day to day management of Microsoft 365.

ABOUT YOU

  • A minimum of one to two years’ full-time experience working in the day-to-day operations of I.T Support, including outsourced or internal to a company. 
  • Flexible to work after hours & on call if required.
  • Enjoy a flexible environment where every day may have a different set of tasks (time management is critical). 
  • Strong presentations skills both via phone and onsite communication with internal and external parties.
  • Strong written presentation including pen/paper and computer text.
  • Demonstrate the ability to configure/support Microsoft environments.
  • Demonstrate the ability to Configure, Monitor & Restore specific AV & Back-Up.
  • Strong personal time management skills and priority setting skills
  • Self-motivation, proactive attitude and willingness to learn
  • Professional presentation and ability to work unsupervised with strong problem solving skills.
  • Onsite customer visits will be required so a current Full Driver’s License is imperative. Reliable Car required (scooters not accepted).
  • Must have a sense of humour and work well within a team dynamic.

Australian Permanent Resident as a minimum requirement

Interested?

This role is for an immediate start. If you think that you have what it takes to join our fantastic team and enhance our culture, please apply through SEEK with your resume and cover letter to be considered. Interviews will commence immediately.