Level 1 I.T Technician - WAiTLC  is a single point of contact, proactive company providing business with peace-of-mind and unparalleled reassurances through tried and tested IT solutions.We are seeking an Level 1 Service Technician with 1-2 years’ experience who wants to take their career to the next level and join our national support team in Perth working with our many clients throughout Australia.The role will allow for technical growth and responsibilities based on performance and attitude.Primary responsibilities include:Field, Remote and Workshop Support for remedial hardware & software break/fix services.Provide guidance and advice to customers to leverage best use of their IT infrastructure.Provide remote and on-site support services to customers – some on call work requiredWork closely with the technical team to set and meet scheduled commitments.Managing Ticket System and incoming callsInventory management for national and international vendors.Required SkillsCustomer service focused and enjoy meeting new people.Need to have good sense of humour and be team focused.Professional business presentation.Excellent troubleshooting skills.Ownership and timely completion of all jobs.Strong personal time management skills and priority setting skills.Excellent communication & English skills (Fluent written & verbal a prerequisite)Self-motivation, proactive attitude and willingness to learn and adapt.Australian Permanent Resident minimumAustralian driver’s License & Car essentialA demonstrated experience in the following technologies is required :Desktop level software/technology (Windows Operating Systems – Windows 7 to latest, Microsoft Office – 2010 to 2019, etc)Office 365 including OneDrive and Mail Management.Network protocols, file and printer servers.Server level software/hardware experience will be favourable. Applicants who have had experience working in help-desk/service roles will be favourable.If you think that you have what it takes to meet these requirements and looking for a long term career opportunity that will broaden your skills and allow for growth then let us know.Salary: $50K plus super 49999 AUD Osborne Park 6017

Level 1 - IT Support Technician - WA

Level 1 I.T Technician - WA

iTLC  is a single point of contact, proactive company providing business with peace-of-mind and unparalleled reassurances through tried and tested IT solutions.

We are seeking an Level 1 Service Technician with 1-2 years’ experience who wants to take their career to the next level and join our national support team in Perth working with our many clients throughout Australia.

The role will allow for technical growth and responsibilities based on performance and attitude.

Primary responsibilities include:

  • Field, Remote and Workshop Support for remedial hardware & software break/fix services.
  • Provide guidance and advice to customers to leverage best use of their IT infrastructure.
  • Provide remote and on-site support services to customers – some on call work required
  • Work closely with the technical team to set and meet scheduled commitments.
  • Managing Ticket System and incoming calls
  • Inventory management for national and international vendors.

Required Skills

  • Customer service focused and enjoy meeting new people.
  • Need to have good sense of humour and be team focused.
  • Professional business presentation.
  • Excellent troubleshooting skills.
  • Ownership and timely completion of all jobs.
  • Strong personal time management skills and priority setting skills.
  • Excellent communication & English skills (Fluent written & verbal a prerequisite)
  • Self-motivation, proactive attitude and willingness to learn and adapt.
  • Australian Permanent Resident minimum
  • Australian driver’s License & Car essential

A demonstrated experience in the following technologies is required :

  • Desktop level software/technology (Windows Operating Systems – Windows 7 to latest, Microsoft Office – 2010 to 2019, etc)
  • Office 365 including OneDrive and Mail Management.
  • Network protocols, file and printer servers.
  • Server level software/hardware experience will be favourable. 

Applicants who have had experience working in help-desk/service roles will be favourable.

If you think that you have what it takes to meet these requirements and looking for a long term career opportunity that will broaden your skills and allow for growth then let us know.

Salary: $50K plus super