Computergate Australia offers a full range of Multi-Vendor & Managed Services to provide a comprehensive and cost effective IT support services for all size businesses.We are seeking a skilled Customer Service technician to join our iTLC MSP team in Clayton, Melbourne and as a passionate applicant, you will be supporting a busy team based in Australia and various other regions across Asia.This Role involves the following primary responsibilities but not limited to:Assist the MSP team to resolve customer-based issues, perform regular and thorough checks on customer’s infrastructure as part of the scheduled routines.Assist in the technical consultancy of project scoping and delivery.Generate additional opportunities within the MSP Customer Base for iTLC.Communicate regular update on technical issues and assists until a satisfactory resolution is achieved.Able to work with industry recognized computer systems, networks and communication protocols.Assist with installation planning & integration of Desktop, Server, Cloud and Network Infrastructure.Accept direction in performing other duties consistent with training and skills levels appropriate for this position.Demonstrate the ability to configure/support Microsoft environments, i.e. Server 2012/16/19, Hyper-V, Active Directory, File Security Structures & Exchange/365 environments. Assist in day to day management of Microsoft 365 including account creation, group management, Azure AD and Intune (preferred).Demonstrate the ability to Configure, Monitor & Restore specific AV & Back-Up technologies including Cloud resources such as Azure and AWS.Assist with development & help desk support for iTLC personnel & clients.Key selection criteria:A minimum of two years’ experience in the day to day operations of I.T Support, including outsourced or internal to a company.Flexible to work after hours.Skilled in the installation and remediation of Desktop Infrastructure, Networks, Storage, Server & Backup technologies as well as Microsoft 365.  Cisco CCNA, Microsoft Certified (particularly in Microsoft 365).Tertiary Qualifications in Information Technology desirable.Strong presentations skills both via phone and onsite communication with internal and external Provide guidance, training and mentorship to employees engaged at lower levels.Accept responsibility/accountability for customer satisfaction/dissatisfaction and quality of service provided.Adheres & contributes to company’s quality housekeeping standards and procedures.Previous exposure in remotely coordinating technical outcomes to the clientStrong personal time management skills and priority setting skillsSelf-motivation, proactive attitude and willingness to learnProfessional presentation and ability to work unsupervised with strong problem solving skills.Onsite customer visits will be required so a current Full Driver’s License is imperative. Australian Permanent Resident as a minimum requirementIf you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.Salary based on qualified experience at as starting rate of $55000 per year base plus statutory super.Applications closing date: 28/10/2020 50000 AUD Clayton 3168

Level 1 IT Technician

Computergate Australia offers a full range of Multi-Vendor & Managed Services to provide a comprehensive and cost effective IT support services for all size businesses.

We are seeking a skilled Customer Service technician to join our iTLC MSP team in Clayton, Melbourne and as a passionate applicant, you will be supporting a busy team based in Australia and various other regions across Asia.

This Role involves the following primary responsibilities but not limited to:

  • Assist the MSP team to resolve customer-based issues, perform regular and thorough checks on customer’s infrastructure as part of the scheduled routines.
  • Assist in the technical consultancy of project scoping and delivery.
  • Generate additional opportunities within the MSP Customer Base for iTLC.
  • Communicate regular update on technical issues and assists until a satisfactory resolution is achieved.
  • Able to work with industry recognized computer systems, networks and communication protocols.
  • Assist with installation planning & integration of Desktop, Server, Cloud and Network Infrastructure.
  • Accept direction in performing other duties consistent with training and skills levels appropriate for this position.
  • Demonstrate the ability to configure/support Microsoft environments, i.e. Server 2012/16/19, Hyper-V, Active Directory, File Security Structures & Exchange/365 environments. Assist in day to day management of Microsoft 365 including account creation, group management, Azure AD and Intune (preferred).
  • Demonstrate the ability to Configure, Monitor & Restore specific AV & Back-Up technologies including Cloud resources such as Azure and AWS.
  • Assist with development & help desk support for iTLC personnel & clients.

Key selection criteria:

  • A minimum of two years’ experience in the day to day operations of I.T Support, including outsourced or internal to a company.
  • Flexible to work after hours.
  • Skilled in the installation and remediation of Desktop Infrastructure, Networks, Storage, Server & Backup technologies as well as Microsoft 365.  Cisco CCNA, Microsoft Certified (particularly in Microsoft 365).
  • Tertiary Qualifications in Information Technology desirable.
  • Strong presentations skills both via phone and onsite communication with internal and external Provide guidance, training and mentorship to employees engaged at lower levels.
  • Accept responsibility/accountability for customer satisfaction/dissatisfaction and quality of service provided.
  • Adheres & contributes to company’s quality housekeeping standards and procedures.
  • Previous exposure in remotely coordinating technical outcomes to the client
  • Strong personal time management skills and priority setting skills
  • Self-motivation, proactive attitude and willingness to learn
  • Professional presentation and ability to work unsupervised with strong problem solving skills.
  • Onsite customer visits will be required so a current Full Driver’s License is imperative.

 

Australian Permanent Resident as a minimum requirement

If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.

Salary based on qualified experience at as starting rate of $55000 per year base plus statutory super.

Applications closing date: 28/10/2020