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As a passionate Senior IT Hardware technician, you will be supporting a busy Service Desk and Technicians based in Australia and various other regions across Asia.  You will be also responsible to provide support to the service desk and motivate the team and exceed the service performance standards.Role Location: Newington, Sydney, NSWPosition Description, includes but not limited to:Assist in the delivery of service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site. Must also be technically capable to perform tasks as an IT technician.Responsible for supporting and leading the Service Desk and ensuring all Technicians are engaged with relevant tasks during work hours.Follow tickets through to the resolution stage and be available as the first point of contact for any service escalations.Delivery, communication and implementation of new processes and company directives to the team.Share knowledge with the team and prepare the engineers to handle incidents with appropriate knowledge to avoid escalation from customer or Management.Coordinate and motivate staff/resources in the team to meet service levels and goalsIdentify and improve on any reported issues with internal processes KEY SELECTION CRITERIAResponsibilitiesMentor staff - Proven people leaderBuild & motivate the service teamExcellent client liaison skills, communication skills and documentation skill setTime management skills Education & Experience Requirements:Minimum 5 years’ stable experience in IT hardware servicesMust have a full Driver's License and own car. Must have the legal rights to live and work full time hours in Australia.Salary will be negotiable and based on qualified experience: $65,000 base plus Statutory Super.Application closing date: 27/09/2020 64999 AUD Newington 2127

Senior IT Service Technician

As a passionate Senior IT Hardware technician, you will be supporting a busy Service Desk and Technicians based in Australia and various other regions across Asia.  You will be also responsible to provide support to the service desk and motivate the team and exceed the service performance standards.

Role Location: Newington, Sydney, NSW

Position Description, includes but not limited to:

  • Assist in the delivery of service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site. Must also be technically capable to perform tasks as an IT technician.
  • Responsible for supporting and leading the Service Desk and ensuring all Technicians are engaged with relevant tasks during work hours.
  • Follow tickets through to the resolution stage and be available as the first point of contact for any service escalations.
  • Delivery, communication and implementation of new processes and company directives to the team.
  • Share knowledge with the team and prepare the engineers to handle incidents with appropriate knowledge to avoid escalation from customer or Management.
  • Coordinate and motivate staff/resources in the team to meet service levels and goals
  • Identify and improve on any reported issues with internal processes


KEY SELECTION CRITERIA

Responsibilities

Mentor staff - Proven people leader

Build & motivate the service team

Excellent client liaison skills, communication skills and documentation skill set

Time management skills 

Education & Experience Requirements:

Minimum 5 years’ stable experience in IT hardware services

Must have a full Driver's License and own car. 

Must have the legal rights to live and work full time hours in Australia.

Salary will be negotiable and based on qualified experience: $65,000 base plus Statutory Super.

Application closing date: 27/09/2020