As a member of the global Infrastructure team, the Senior Technology Specialist will primarily support the Infrastructure and operations for the Singapore, Malaysia and other Asia based offices.  The candidate will also be required to act as a primary contact for legislative/compliance and audit requirement associated with the onsite and regional infrastructure.Primary Responsibilities (may be required to perform additional job duties):Project Lead and key contributor towards the Infrastructure and Security of IT associated Change ProjectsActively manage and provide back end onsite and remote IT support to ensure projects are delivered on-time and on budget.  Ensure project methodologies and processes are followed in the delivery of projectsWork closely with the SBU Business Relationship managers associated with Singapore, Malaysia and Asia business entities to ensure the needs of the business are understood and constant communication is maintained.Develop knowledge of the business environment and goals to facilitate the development and maintenance of cross functional business applications.In conjunction with Supplier and Vendor Management, represent IT Infrastructure in negotiations with suppliers and IT services’ companies to ensure the SLA’s and service offerings are being maintained.Responsible for the DR and BCP environment and ensure their availability.Mentor other members of the support team both locally and as part of the global team.Act as escalation point for technical issues/problems or questionsContribute as part of the wider global infrastructure team, including provision of cover support to other offices.Accountable for feeding into IT Risk and controls processes for IT Infrastructure.Accountable for running and collating evidence for quarterly controls reviews and ensuring the controls are assessed accurately for the Asian Regional Infrastructure.Responsible for highlighting any controls that have been identified as not efficient or effective to line manager in order for these controls to be recognised and registered with internal risk.Experience in delivering support to VIP sites. Key Selection Criteria:Degree holder and or higher-level certificate in IT related backgroundFour years of experience as a Senior IT SpecialistInvolvement in the management of 24/7 operationsStrong leadership skillsExperience in implementing and performing operational services with strict SLA’s and high levels of response.Problem solving skills and a sense for prioritizing and determining urgency.High level of ITIL/ISO20000 understanding and proficiency MS Office Suite.Personnel management experience.Ability to work with all levels of management and technical staff across the APAC regionAbility to document service deliverables from the sales documents or contracts providedExperience in managing customer and vendor relationships.Diligent – Attention to detail during AuditsSingapore Citizen Minimum OR Letter of Consent (LOC) holder Role Location: Primarily required to support the Singapore, Malaysia and Asia team, but with possible involvement in projects outside of Singapore.Travel will be required.  Primarily between Singapore and Malaysia, but travel to the UK and other countries may be required. Salary based of qualified experience: S$4500per month plus CPF contribution 53000 AUD Singapore

Senior IT Specialist - Singapore

As a member of the global Infrastructure team, the Senior Technology Specialist will primarily support the Infrastructure and operations for the Singapore, Malaysia and other Asia based offices.  The candidate will also be required to act as a primary contact for legislative/compliance and audit requirement associated with the onsite and regional infrastructure.

Primary Responsibilities (may be required to perform additional job duties):

  • Project Lead and key contributor towards the Infrastructure and Security of IT associated Change Projects
  • Actively manage and provide back end onsite and remote IT support to ensure projects are delivered on-time and on budget.  Ensure project methodologies and processes are followed in the delivery of projects
  • Work closely with the SBU Business Relationship managers associated with Singapore, Malaysia and Asia business entities to ensure the needs of the business are understood and constant communication is maintained.
  • Develop knowledge of the business environment and goals to facilitate the development and maintenance of cross functional business applications.
  • In conjunction with Supplier and Vendor Management, represent IT Infrastructure in negotiations with suppliers and IT services’ companies to ensure the SLA’s and service offerings are being maintained.
  • Responsible for the DR and BCP environment and ensure their availability.
  • Mentor other members of the support team both locally and as part of the global team.
  • Act as escalation point for technical issues/problems or questions
  • Contribute as part of the wider global infrastructure team, including provision of cover support to other offices.
  • Accountable for feeding into IT Risk and controls processes for IT Infrastructure.
  • Accountable for running and collating evidence for quarterly controls reviews and ensuring the controls are assessed accurately for the Asian Regional Infrastructure.
  • Responsible for highlighting any controls that have been identified as not efficient or effective to line manager in order for these controls to be recognised and registered with internal risk.
  • Experience in delivering support to VIP sites.

 

Key Selection Criteria:

  • Degree holder and or higher-level certificate in IT related background
  • Four years of experience as a Senior IT Specialist
  • Involvement in the management of 24/7 operations
  • Strong leadership skills
  • Experience in implementing and performing operational services with strict SLA’s and high levels of response.
  • Problem solving skills and a sense for prioritizing and determining urgency.
  • High level of ITIL/ISO20000 understanding and proficiency MS Office Suite.
  • Personnel management experience.
  • Ability to work with all levels of management and technical staff across the APAC region
  • Ability to document service deliverables from the sales documents or contracts provided
  • Experience in managing customer and vendor relationships.
  • Diligent – Attention to detail during Audits
  • Singapore Citizen Minimum OR Letter of Consent (LOC) holder

 

Role Location: Primarily required to support the Singapore, Malaysia and Asia team, but with possible involvement in projects outside of Singapore.

Travel will be required.  Primarily between Singapore and Malaysia, but travel to the UK and other countries may be required.

 

Salary based of qualified experience: S$4500per month plus CPF contribution