Service Delivery Technician
Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a Full time IT Service Delivery Technician at our East Tamaki office in Auckland to provide high levels of customer satisfaction through service teams, remotely and on-site, throughout Asia & ANZ.
Primary responsibilities include:
- The technicians will assist in the delivery of service by providing dispatch, logistics, workshop and helpdesk, in-house & on-site.
- Detailed documentation for tracking of Service Tickets & Time management.
- Deploy yourself and technician in other locations to perform timely resolution of support requests within specified SLA’s.
- Experience in hardware, software and network connectivity basic troubleshooting at the desktop & user level.
- Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervision.
- Assisting with Spare Parts Management & Logistics process
- Working and communicating effectively under pressure
Available for overtime / after-hours work occasionally.
Key selection criteria:
- Industry accreditation and minimum of 2 years recent experience with IT related support.
- Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices, etc.
- Knowledge and experience in break/fix & Spare Part replacement.
- Previous exposure in remotely coordinating technical outcomes to the client
- Good understanding of Logistics & Inventory Management techniques
- Strong personal time management skills and priority setting skills
- Excellent communication & English skills (Fluent written & verbal a prerequisite)
- Excellent customer liaison ability
- Self-motivation, proactive attitude and willingness to learn
- Professional presentation
- Ability to work unsupervised with strong problem solving skills.
- New Zealand Permanent Resident minimum
- Driver’s License & Own car is essential â mileage expenses paid by Computergate with a mobile phone allowance.
If you think that you have what it takes to meet these minimum requirements and looking for a long-term career opportunity that will definitely broaden your skills then let us know.
Salary Negotiable based on experience.
Application closing date: 30 June 2020