Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost- effective IT support services for all size businesses.We are currently seeking a Service Delivery Technician to provide coordination and delivery of Technical Services tasks within the Service Desk and on-site support. This involves working with industry standard computer servers, PC’s, Laptops, Tablets, networks and communication protocols.Primary responsibilities include:Assist in the delivery of service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site supportManage service requests, incidents, and problem through ticketing systemCoordinate & Deployment of technical resources in other geographies to perform timely resolution of support requests within specified SLA’sExperience in a diverse range of hardware and software, including but not limited to network connected devices at the desktop & user levelMaintenance & Repair of Printers & ScannersAssist with Spare Parts Management & Logistics dutiesTo schedule, co-ordinate and attend On-site & remote tasks working within service guidelinesKey Selection Criteria:Industry accreditation and minimum of 2-5 years recent experience with IT & Service Desk related supportTechnical expertise in End User technologies, including PC's, Laptops, Point of Sale, Printers, Network devices, Microsoft Windows, etc.Knowledge and experience service ticketing systems and Hardware break/fix services for Spare Parts replacementUnderstanding & Knowledge of Service Level Agreements and deliver against set criteria’s & processesCapable of working in a Team environment assisting in multiple tasks on hand in different Time Zones across Asia PacificGood understanding of Logistics & Inventory Management techniquesExcellent communication; professional presentationAble to work with minimal supervision with strong problem-solving skillsStrong personal time management skills and priority setting skillsAfter hours work will be rostered among the service delivery team and be paid as over timePermanent Resident minimumDriver’s License & Own car is essentialYou must have strong technical know-how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.If you think that you have what it takes to meet these minimum requirements and looking for a career opportunity that will definitely broaden your skills then let us know. 55000 AUD Sydney

Service Delivery Technician (Sydney)

Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost- effective IT support services for all size businesses.

We are currently seeking a Service Delivery Technician to provide coordination and delivery of Technical Services tasks within the Service Desk and on-site support. This involves working with industry standard computer servers, PC’s, Laptops, Tablets, networks and communication protocols.

Primary responsibilities include:

  • Assist in the delivery of service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site support
  • Manage service requests, incidents, and problem through ticketing system
  • Coordinate & Deployment of technical resources in other geographies to perform timely resolution of support requests within specified SLA’s
  • Experience in a diverse range of hardware and software, including but not limited to network connected devices at the desktop & user level
  • Maintenance & Repair of Printers & Scanners
  • Assist with Spare Parts Management & Logistics duties
  • To schedule, co-ordinate and attend On-site & remote tasks working within service guidelines

Key Selection Criteria:

  • Industry accreditation and minimum of 2-5 years recent experience with IT & Service Desk related support
  • Technical expertise in End User technologies, including PC's, Laptops, Point of Sale, Printers, Network devices, Microsoft Windows, etc.
  • Knowledge and experience service ticketing systems and Hardware break/fix services for Spare Parts replacement
  • Understanding & Knowledge of Service Level Agreements and deliver against set criteria’s & processes
  • Capable of working in a Team environment assisting in multiple tasks on hand in different Time Zones across Asia Pacific
  • Good understanding of Logistics & Inventory Management techniques
  • Excellent communication; professional presentation
  • Able to work with minimal supervision with strong problem-solving skills
  • Strong personal time management skills and priority setting skills
  • After hours work will be rostered among the service delivery team and be paid as over time
  • Permanent Resident minimum
  • Driver’s License & Own car is essential

You must have strong technical know-how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.

If you think that you have what it takes to meet these minimum requirements and looking for a career opportunity that will definitely broaden your skills then let us know.