To log a Service Call

Fill out the SERVICE REQUEST FORM & Send an email to helpdesk include the following information:

Fault details, Serial number, site location, parts to be swapped (part number), contact details, address & phone number, urgency of response. Our automatic ticketing system will then issue a reference number and send via reply email. Requests after normal business hours are not monitored.

Direct Contact by Phone:

To reach the Service desk and talk with an ‘English Speaking’ technician please call one of the below ‘Toll Free’ or ‘Local’ numbers in your location.

  1. Your failed device ‘Serial’ or ‘Warranty’ number will be requested to check the service entitlement and ticket logging.
  2. If not available, a ‘Proof of Purchase’ will be requested to validate service commitment.
  3. If not validated, service will be offered on a charge basis once the ‘Service Request Form’ has been completed. A Purchase Order or Credit Card will be requested for billing.

Please feel free to contact us for additional information
Australia 1300 137 585New Zealand 0800 886 077
Singapore 800 852 3860 Malaysia +60-1548770287
HongKong +852-30184887 Thailand +66-60-0035144
Indonesia 001-803-015-205-0065 Vietnam 120-32-568

Terms & Conditions

Click here to see terms and conditions for any special conditions.

What happens after a Service Call is logged?

helpdesk services
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replace parts