Win-Win for Canberra & 3D printing


As Australians begin to embrace 3D printing, another industrial revolution has begun and shortly there will be great demand for skilled people.

One of the problems we identified in regard to Australians adopting 3D printing was a lack of extended warranty provisions and easy to use support.  Without these in place many 3D printers were not being utilised and this discouraged users.  The A3DMA has canvassed clients about their intentions in regard to 3D printing.  Lack of knowledge and adequate support was identified as a barrier to purchasing a 3D printer.  Focus on delivering service that exceeds customer expectations is exactly what the 3D printing industry needs right now.

Computergate has been developing further it’s national level best practice support arrangements and has partnered with Aussie 3D in Canberra to offer on-site extended warranty services that will cover parts & or labour, along with helpdesk assistance during business hours. This  now means that not only 3D printer users, along with a complete range of IT services, all customers can now get telephone and onsite support service by calling our 1300 137585 service hotline.

The A3DMA runs a schools program that aims to equip teachers and students,  Aussie 3D supplying 3D printers nationally and Computergate Australia are focused on this latest tech boom.  One of the lessons learned from running specialist accreditation programs is that we had to select machines that were easy to use, or to borrow from the IT industry, suitably plug and play.  Many of the available 3D printers can require a lot of tuning to get results and price is not a good indicator of this.  Assessing machines for suitability for use in the program is key.  This evaluation provides a neutral and unbiased process of selecting printers that can be supported and provide the outcomes that customers are looking for.

The services provided through Computergate will greatly assist the Australian 3D manufacturing industry and all Australians. Call us now on 1300 137585 for any of your service requirements.



Update from  Computergate’s  CEO Mario Greco

Update from Computergate’s CEO Mario Greco


Computergate’s CEO Mario Greco

Our strategy implemented 18 month’s ago has paid off, our focus on building services through global partners and vendor relationships throughout APAC has given us a real boost to end the financial year on a positive note.

Moving into the next phase, we are already seeing some real upswing. The broadening of our service capabilities globally means we have to prepare for further changes internally to ensure that our delivery process means we continue to maintain high satisfaction levels at all times.

Denise Vaughan, a 14 year veteran at Computergate has been promoted to National Sales Director for Australia. Her sales team, consisting of Christine Stillitano (National Sales Exec) & Jimmy Balwan (Level 3 technician) bond together to focus on selling solutions and services to our clients nationwide.

Shaun Williamson, previously a Level 2 technician for over 5 years, has been elevated to Southern Region Service Delivery Manager and further develop & build the services team to provide exceptional post sales services in the region. His team consists of techs from both Melbourne and Singapore. Shaun’s counterpart in Sydney, Harold Raman, will continue to manage the Northern Region.

In our Singapore office, headed up by Executive Director Raymond Jeffrey, who has been instrumental in expanding our capabilities throughout Asia, will continue to build and penetrate further in the Asian market. Our keen technicians will be fully integrated into the helpdesk and will be integral in delivering remote support throughout the region.

As of August 1, the helpdesk will provide an 8am to 8pm service window, whereby customer can call either 1300 137-585 in Australia, or 800 852-3860 in Asia, and a technician will be available to assist with any technical requirement you may have.

Along with these staff changes, our new office in Brisbane will come on-line over the coming weeks, where we will be looking to grow our customer base further.

Furthermore, we have seen a high demand for service In New Zealand, we are now a registered company and looking to grow our service capabilities over the coming months.

Finally, we are developing an e-Commerce site to automate warranties and renewals process. This will make it easier for everyone to generate quotes quickly and purchase on-line. This will be ready late August.

I envisage some exciting times over the coming months and with the above strategic changes we will be prepared and look forward to the challenges ahead with all of our friends and partners.


Mario Greco
Chief Executive Officer